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"Illustration showing a robot chatbot and a human interacting through a laptop, representing the collaboration between AI and human support for customer service, with the title 'Is a Chatbot-Only Strategy Enough?'"

Is a Chatbot-Only Solution Enough? What the Latest Insights Reveal

Posted by By Raj April 22, 2025Posted inBlog, Blog
In the ever-evolving digital landscape, businesses are under increasing pressure to deliver fast, efficient, and seamless customer service. Among the many tools available, chatbots have risen in popularity for their…
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How does it help?

  • They cut down Operational Costs - Per year there are a reported 265 Billion Customer Requests. Businesses spent nearly $1.3 trillion to service these requests. Using Chatbots can help you save upto 30% of this.
  • Chatbots empowers your Team - Chatbots will not entirely replace humans. Rather they will become the first-level support that filters a customer request and save you time
  • They boost your Brand Outlook - The visual interaction offers a friendly experience and ensures a healthy rapport with your customer base spread across the world.
  • It’s easier than making an App - In the productivity category, chatbots outperform apps in all aspects of functionality and is more cost-effective.
  • Millennials love Chatbots - The speed of communication and ease of use has given a sweet spot for chatbots in the Millennial audience compared to legacy tools.

(Courtesy - Chatbot Blog)

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