Customer Experience Dashboard

Our Customer Experience Metrics Dashboard provides with valuable insights into the performance of your customer experience and track key metrics to ensure exceptional experiences for your customers.

Key Features:

  1. Overall Satisfaction Score: Monitor the overall satisfaction score of your customers based on feedback collected through surveys, reviews, and other channels. Track trends over time to gauge the effectiveness of your customer experience efforts.
  2. Net Promoter Score (NPS): Measure customer loyalty and advocacy with the NPS, which indicates the likelihood of customers recommending your brand to others. Identify promoters, passives, and detractors to understand areas for improvement.
  3. Customer Effort Score (CES): Assess the ease of doing business with your company by capturing feedback on the simplicity and efficiency of interactions. Lower CES scores indicate smoother experiences, while higher scores may signal friction points.
  4. First Contact Resolution (FCR): Track the percentage of customer issues resolved during the first interaction with your support team. A high FCR rate indicates efficient problem-solving and contributes to overall customer satisfaction.
  5. Average Response Time: Monitor the average time taken to respond to customer inquiries across various channels, including phone, email, and chat. Timely responses are crucial for delivering prompt and satisfactory service.
  6. Customer Retention Rate: Measure the percentage of customers retained over a specific period, reflecting their loyalty and satisfaction with your brand. Identify factors influencing retention and take proactive steps to minimize churn.